You do not need to register to make a purchase in our online store. You only need to leave a valid e-mail address (the one you have access to) in the first step of the checkout process so that we can send you an order confirmation after entering the data needed to make the delivery.
If you do not want to enter the delivery address and payment information every time you make a purchase, we recommend that you use quick registration. All you need to do is enter a valid e-mail address, personal information (name, last name, address, postal code, place, telephone number) and a password to access your account. The password can be arbitrary through characters - the longer and more complex, the more resistant it is to hacking.
After entering the required data, you need to confirm the registration by clicking on the "Registration" field. The created user account remains registered in the system, and you access it by combining the username and password on the "Login" page.
If you forget your password, you need to click on "Forgot your password?" on the same page. This brings you to a page where you can leave your e-mail address used during registration and use it to automatically send a link to reset your password and get a new one. You can change the password later in the account settings, since automatically created passwords are not easy to 'remember' (or just click YES when the browser asks you if you want to remember the entered password, that you do not have to enter it every time you log in).
In short, after creating an account, all you need to do for every new purchase is a login with a username and password.
The customer is any legal or natural person who has legal capacity and places an order through the online store www.hespo.hr. The Customer is responsible for the accuracy and completeness of the data entered during the registration and / or ordering of the product.
The terms and conditions of the online store www.hespo.hr have been compiled in accordance with the Consumer Protection Act (CPA) and together with the data published on the website www.hespo.hr represent a pre-contractual notice in terms of Article 57 of the CPA. By ordering the product, the Buyer confirms acceptance of the terms of business. Hilding Anders d.o.o. reserves the right to change these terms and conditions without prior notice.
All prices are in kunas including VAT. Prices are valid at the time of ordering. In case the price changes during the order, the seller will notify the buyer in advance. We reserve the right to make errors in the pricing system, in case of an error we will notify you.
In rare cases, due to technical imperfections of the system, it is possible that the ordered item is no longer available. In such cases, we will notify you as soon as possible that the item is not available and immediately refund the funds paid or cancel the card payment.
For any additional information about products that are not listed on the website, please contact Hespo salons.
Any use of www.hespo.hr (and / or other websites owned by Hilding Anders d.o.o.) is subject to the following conditions. Documents, information and content published on the website www.hespo.hr (and / or other websites owned by Hilding Anders doo) may not be copied, except for individual use, and non-commercial purposes, but always with respect to copyright and other rights, intellectual property as well as all other restrictions on rights. Any copying, reproduction or distribution of documents, information and content from www.hespo.hr is permitted only with the prior express permission of Hilding Anders d.o.o.
Remarks and objections
In accordance with Art. 10 of the Consumer Protection Act, the Seller allows you to send your written complaints related to web shopping to e-mail: reklamacije@hespo.hr or by mail to the address: Hilding Anders d.o.o., Kralja Zvonimira 38, 40323 Prelog. The Seller will respond to all comments and objections no later than 15 days from the date of receipt of the objection.
The seller, in agreement with the buyer, sends the goods by his own delivery or delivery service. By signing the delivery note, the buyer confirms that he has taken over the goods. When picking up, please thoroughly inspect the goods for any damage during transport and contact us immediately if you notice damage during collection. Subsequent claims for damages are not accepted.
If the buyer (or the recipient specified in the order) does not want to pick up the shipment from the courier or is not found at the specified address, the shipment is returned to the seller and the buyer will be contacted and notified by phone and e-mail about the impossibility of delivery, picking up the goods or re-delivery. Each repeated delivery is charged an additional 3% of the VAT invoice amount.
At the following link you can see a guide for resolving complaints. The guide clarifies how to file a complaint and the necessary evidence of non-compliance and thus speeds up the resolution of the complaint process between the customer and Hilding Anders d.o.o. factories to mutual satisfaction. The procedure states the possible reasons for filing a complaint, tolerance of deviations, the grounds for filing a complaint and the necessary evidence of non-compliance.
The buyer has the right to return the goods to the seller after delivery free of charge if the goods were delivered to him that he did not specify on the purchase order and if the product is clean, undamaged and unused. In agreement with the customer, the product is replaced with a correct one.
If the customer determines that he has ordered the wrong dimension, the product can only be replaced if the product is clean, undamaged and unused. In this case, repeated delivery will be charged in the amount of 100 kn for the removal of goods, and if the product was unpacked, packaging of goods in the amount of 21 kn. In agreement with the customer, the product is replaced with a correct one.
The seller is liable for material defects of the product in accordance with the Civil Obligations Act (Articles 400-422). The Seller shall be liable for material defects of the things he/she had at the time of the transfer of risk to the Buyer, whether or not he/she was aware of it. The Seller is also liable for those material defects that occur after the transfer of risk to the Buyer if they are the result of a cause that existed before.
According to the Consumer Protection Act, the customer has the right to return the product for 14 days without giving a reason. IMPORTANT: VALID ONLY FOR PURCHASES THROUGH THE ONLINE STORE!
The consumer is obliged to inform the trader of his decision to terminate the contract before the expiration of the term for unilateral termination of the contract, either through the form for unilateral termination of the contract or through any other unambiguous statement expressing his will to terminate the contract. The trader is obliged to deliver to the consumer without delay an acknowledgment of receipt of the statement of termination on a durable medium.
You can download the form for unilateral termination of the contract here.
Each party is obliged to return to the other what it has received under the contract. The consumer is not obliged to reimburse any costs that would result from the exercise of his right to unilateral termination of the contract.
The trader is obliged to return to the consumer everything paid by the consumer on the basis of the contract no later than 14 days from the day he received the notification of unilateral termination. This is only valid after the goods have been returned to the trader, ie after the consumer has provided him with proof that he has sent the goods back to the trader.
The consumer is obliged to return the goods without delay and no later than 14 days after notifying the trader of the unilateral termination of the contract. Unused goods (proof of non-use is that the goods are not unpacked) the consumer is obliged to return within 14 days after the trader is notified of the withdrawal. The consumer is obliged to bear the direct costs of returning the goods and is liable for any impairment of the goods resulting from the handling of the goods, except that necessary to determine its nature, characteristics and functionality (unless the trader informed the consumer of his right to unilateral contract termination).
The exclusion of the right to unilateral termination of the contract applies to goods that are made to the consumer's specification or that are clearly tailored to the consumer. The exclusion of the right to unilateral termination of the contract refers to sealed goods which, due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery. (Consumer Protection Act Article 79, items 3, 5)
In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. We will refund you after the goods are returned to us. You must return the goods to us without delay and no later than within 14 days from the day you stated / unilaterally terminated the contract.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the goods if he uses his right to unilateral termination of the contract, and if the buyer wishes, he can contact Hilding Anders doo, Kralja Zvonimira 38, 40323 Prelog, info number 040 / 650-000 or e-mail address reklamacije@hespo.hr in order to obtain information on the manner, possibilities and conditions of returning the product.
